Friday, September 6, 2013

The Advantages of Working in a Call Center

I worked for the BPO industry (or call center as a lot of people use to call it) for almost 6 years.  No, I wasn’t an agent.  I was part of the Workforce group.  I have collated some the advantages of working in a BPO industry in my perspective.  There may be more to this list but in my opinion, these are part what I was happy about working in that industry.

Just a trivia, I tried applying as an agent but was not successful.  Maybe, I am not good at English speaking.  The funny part was, I was accepted as a part of the workforce team.

Ø  TimeZone Difference – a lot of people would say this is not an advantage, but I beg to disagree.  Yes, your body clock is not normal but you also get to avoid rush hours.  No need makipagbalyahan sa pakikipagsiksikan sa pagsakay; no traffic.  And you can do all your errands like banking, getting IDs, because it’s your rest time during regular office hours.



Ø  Salary and Wages – well, this is a no brainer.  I’d admit the salary I have now is like a sale of my salary before – 50% off!



Ø  Multitasking – You will know the true meaning of this word once you work in a call center. 



Ø  Meeting a Lot of People of Different Nationalities – not a lot of Filipinos will say they were able to meet different people from different countries.  When you work in a call center, they are everywhere in the workplace.  From American, to European, to Canadian, even South Africans.  These people are the bosses, the clients, and the guests.



Ø  English Speaking Prowess – and since you’ll be meeting and serving these nationalities, you will be trained to be good in speaking English.  And not just the language, but the accent in all different areas. (kaya hindi ko maintindihan bakit minamaliit ni Mamita ang aking English-speaking skills <confused>)



Ø  Self-Control – it’s not a secret that the BPO industry has a lot of BAWAL.  They are not lenient on violators – meaning a violation of a rule would mean a sanction.  No cellphones on production floor, no bags allowed, no chatting, no internet browsing, no whatsoever.  You will learn to exercise self-control in this industry.  Being part of the Workforce team, I was exempted on some BAWAL rules, but still there are some I need to follow.



Ø  On Time – You know the phrase: Filipino Time?  Which we always connote as LATE. In the call center industry, when they say meeting starts at 8AM, the meeting will really start at 8AM with or without you.  You will have login time, break time, lunch time, logout time – which should be followed ON TIME.



These are just some advantages of working in a call center.  For you guys who work in the same industry, can you share some things you like and love working in a call center?


Photos from Google.



12 comments:

  1. I haven't tried to work in a call center,we belong to a BPO but not call center ( ang labo) hihihi..Dami pala bawal sa CC noh!

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  2. oh my, nag-workforce ka rin? that was my department as well for four years before i resigned. hehe! super stressful nga lang because i handled scheduling. tuwing may bagyo tumataas stress levels ko dahil sa OT demands.

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    1. true, super stressful pag may bagyo. hindi lang basta OT, pati rerouting of calls need mo gawan ng way. btw, san ka before?

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    2. sa aegis. pero cebu-based ako. was with them for 7 years, 3 years as agent tapos 4 as part of workforce. tinamad na ako mag-take ng calls. hehe!

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    3. aw! cebuana ka pala, sis. My mom too - kaya magaling akong umintindi ng bisaya hehe. I was able to go sa IT park sa Cebu, malapit sa WaterFront. Dun din ba ang aegis?

      mas masarap ba ang wfm kesa sa agent? sabi nila, mas stressful daw ang wfm hahaha

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    4. ikaw sis, from what company ka before? sa amin feel ko mas stressful yung wfm. kasi pag agent after shift tapos na accountabilities mo. pag workforce ka you stretch your working hours lalo na pag may nagpapa-cover na teammate.

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    5. ahahaha :D dapat merong scheduling din ng wfm. pati staff planning LOL :P

      from teletech. almost 6yrs sa wfm.

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  3. Agree sa lahat ng sinabi mo. And since you're part of WFM, you have to be at least an hour earlier or two on your schedule. Hehe.

    Bigla namiss magwork. First job ko sa Sykes din. Si Maqui of Familia Kiki sa Sykes nagwwork :) After ko mag Sykes, I transferred to Eperformax. And then went to Accenture. Pero sa ACN, nag Project mngt na ako. Masaya, oo, kasi regular day job pero mas enjoy sa BPO. Walang traffic, Mas mahaba ang rest day at mas masarap matulog :)

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    1. I was part of Teletech naman, Em, for almost 6 years. I love working the in BPO industry kasi you will learn a lot talaga. I wouldnt have left if not for Neo. I want us in the same timezone kasi.

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  4. I agree with you. I also worked for the call center industry for a decade, mostly HR work; still graveyard though. I think the biggest advantage we had was when Little V was growing up. We left him with his yaya just before he goes to sleep at night and we're home na pagkagising nya. We were able to monitor our son (and the yaya!) kahit tulog kami sa araw. Hehe

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    Replies
    1. the timezone difference has a lot of advantage no? you get to do a lot of things na hindi magagawa ng normal working hours mo. Thanks for dropping by, Petite Momma!

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